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Refund Policy

No Refund Policy

At Calista Goh, each appointment is reserved exclusively for you. Significant time, preparation, and professional commitment go into every session. To protect the integrity of the practice and maintain fairness to all clients, the following policy applies:

Refund Policy - the basics

1. All Payments Are Strictly Non-Refundable

Once a session is booked and payment is completed, no refunds will be issued under any circumstances, including but not limited to:

  • Cancellations (regardless of reason)

  • Personal schedule changes

  • Emergencies or illness

  • No-shows or late arrivals

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2. Rescheduling Is Allowed With Proper Notice

Although payments are non-refundable, clients may reschedule their appointment if BOTH of the following conditions are met:

  • The request is made at least 24 hours before the appointment time.

  • You contact Calista Goh via:

Rescheduling is subject to availability and is not guaranteed for requests made within 24 hours of the session.

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3. No-Shows & Late Arrivals

  • A no-show (failure to attend without notice) is considered a completed session and is non-refundable.

  • If you arrive more than 15 minutes late, the session may be shortened or forfeited, with no refund or credit provided.

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4. Therapist-Initiated Rescheduling

If Calista must reschedule due to illness, emergencies, or unforeseen circumstances, clients will be offered the earliest available alternative session at no additional cost.

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5. Legal Disclaimer

All services provided by Calista Therapy—including psychotherapy, counselling, Jungian analysis, Akashic Records consultations, and related modalities—are intended to support personal growth, emotional well-being, and self-development.
They do not replace medical, psychiatric, psychological, or legal advice.
Clients are responsible for seeking appropriate professional help for any medical or psychiatric concerns.
By booking a session, you acknowledge that you participate voluntarily and assume full responsibility for your personal well-being during and after the session.

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6. Agreement

By completing a booking, you confirm that you have read, fully understood, and agree to abide by:

  • No Refund Policy

  • Booking Policy

  • Terms & Conditions

  • Privacy Policy

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