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Privacy Policy

A legal disclaimer

Your Privacy Matters
At Calista Goh, your trust is central to everything we do. We are committed to protecting your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with:

  • Singapore’s Personal Data Protection Act (PDPA)

  • European Union General Data Protection Regulation (GDPR)

  • United States California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

We strive to provide a safe, transparent, and trusting environment where your information is handled with the utmost care.

Privacy Policy

1. Personal Information We Collect
We may collect information you voluntarily provide, including:

  • Contact details: Name, email, phone number, residential address

  • Health & therapy information: Session notes, assessments, emotional or mental health details

  • Online session data: Zoom or other virtual session audio/video, if consented

  • Event/retreat registration: Booking, lodging, travel, dietary restrictions, allergy information, emergency contact, next-of-kin, and other relevant preferences

  • Website interactions: Form submissions, cookies, IP addresses, analytics

  • Other information: Shared during consultations, workshops, or communications

This information is collected solely to provide services, manage bookings, ensure safety, and enhance your experience.

2. Consent
By providing your personal information, you consent to its collection, use, and disclosure:

  • PDPA: Consent is obtained before collection or use.

  • GDPR: Consent may be withdrawn at any time by contacting us.

  • CCPA/CPRA: California residents may request information on data collection, opt out of sale (we do not sell personal data), or request deletion.

  • Online sessions: Participation implies consent for secure processing of shared information.

  • Events/retreats: Registration implies consent for use of personal data for bookings, lodging, travel, dietary/allergy accommodations, and emergency/next-of-kin purposes.
     

3. How We Use Your Information
We use personal data to:

  • Respond to inquiries and schedule appointments

  • Provide therapy (in-person & online), workshops, and retreats

  • Manage bookings, lodging, travel, and dietary/allergy accommodations

  • Use emergency contact or next-of-kin information only for safety or urgent situations

  • Communicate updates and relevant service information

  • Improve website, therapy, and client experience

We do not sell or share your personal information for marketing purposes.


4. Disclosure of Personal Information
Your data may be shared only with:

  • Authorized Calista Therapy personnel for service delivery

  • Service providers assisting with administrative, technical, or security functions

  • Event partners (hotels, venues, travel providers) only for retreats/workshops and dietary/allergy arrangements

  • Emergency personnel only if required for your safety or wellbeing

All third parties are required to protect your information in line with PDPA, GDPR, and U.S. privacy principles.


5. Data Protection & Security
We implement reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

  • Online session and event data are handled securely.

  • Emergency contact and next-of-kin information is stored securely and accessed only when necessary.

  • Only authorized personnel have access to personal information.

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6. Data Retention
Your personal data is retained only as long as necessary to fulfill its purpose or as legally required. Data is securely destroyed or anonymized when no longer needed.


7. Your Rights
You have the right to:

  • Access: Request a copy of your personal data

  • Correction: Correct inaccurate or incomplete data

  • Deletion/Withdrawal: Request deletion or withdraw consent

  • Object or Restrict Processing: Limit processing

  • Data Portability: Receive your data in a structured format (GDPR)

  • CCPA/CPRA Rights: California residents may request information about data collection, opt out of sale, or request deletion

To exercise these rights, contact us at [email address].


8. Cookies & Website Tracking
Our website may use cookies or analytics to enhance browsing experience. Cookies do not collect personal information without consent and are used only for functional and analytical purposes.
9. Cross-Border Transfers
If your data is stored or processed outside Singapore, EU, or the U.S., we ensure it is protected according to PDPA, GDPR, and applicable U.S. privacy standards.
10. Exclusions & Disclaimers

  • Online therapy is subject to secure internet connections; Calista Therapy cannot be responsible for breaches beyond our control.

  • Retreats, workshops, or event logistics may require sharing personal data with third-party venues, lodging providers, or travel partners solely for bookings, accommodations, and dietary/allergy arrangements.

  • Emergency contact or next-of-kin information is used only in urgent or safety-related situations.

  • Therapy services do not replace medical advice; clients should seek medical attention when necessary.

  • Calista Therapy is not responsible for third-party platforms used for communication, events, or bookings.

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11. Changes to This Policy
We may update this policy to reflect changes in practice or legal requirements. Updates will be posted on this page; continued use of our website indicates acceptance.


12. Contact Us
For questions, concerns, or to exercise your privacy rights:

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