Terms & Conditions

1. Introduction

• This Terms & Conditions (“Agreement”) governs your use of Calista Goh’s website, services, and materials.

• By booking or using any service, you agree to these Terms. If you disagree, please discontinue use of our services.

• Calista Therapy reserves the right to modify these Terms at any time. Updates will be posted on our website.

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2. Services

• We provide therapy, counselling, and holistic sessions both online and in person.

• Services are not medical advice and should not replace healthcare treatment.

• Availability and session length may vary based on the practitioner and service type.

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3. Eligibility

• You must be 18 years or older to book our services.

• If under 18, parental or guardian consent is required.

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4. Bookings and Cancellations

• Appointments must be booked in advance through our website or by contacting us directly.

• Cancellations or reschedules should be made at least 24 hours before the session.

• Late cancellations or no-shows may incur a 100% cancellation fee.

• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.

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5. Payment Terms

• All fees must be paid prior to or at the start of the session.

• Accepted payment methods: credit card, PayPal, or bank transfer.

• All prices are listed in United State Dollar (USD).

• Refunds are handled on a case-by-case basis.

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6. Confidentiality

• All session content and client information are strictly confidential.

• We comply with the Personal Data Protection Act (PDPA) of Singapore.

• Information may be disclosed only when required by law or when there is a risk of harm to self or others.

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7. Cybersecurity & Session Safety

• For security reasons, certain payment or integration setup may require in-person testing.

• Clients are advised to bring their own laptop and payment methods (credit card or PayPal) during such sessions.

• We will never request passwords or personal login credentials.

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8. Client Responsibilities

• Clients must provide accurate information and participate honestly.

• Please inform your therapist of any relevant health conditions.

• Recording or sharing session materials without consent is strictly prohibited.

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9. Liability Disclaimer

• Calista Therapy shall not be held liable for any damages, loss, or injury arising from your use of our services.

• Therapy outcomes depend on the individual’s commitment and participation.

• We do not guarantee specific results.

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10. Intellectual Property

• All materials, exercises, and written content provided remain the property of Calista Goh.

• Clients may use materials for personal purposes only and may not reproduce, distribute, or sell them without written consent.

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11. Governing Law

• These Terms & Conditions are governed by the laws of Singapore.

• Any disputes will first be subject to mediation or arbitration before legal proceedings.

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12. Contact Information
For inquiries regarding these Terms, please contact: calistagoh@gmail.com