Cancellation Policy

Thank you for choosing Calista Goh. We value your time and are committed to providing you with a smooth and mindful booking experience. Please take a moment to review our booking policy below. 1. Booking Confirmation All appointments must be booked in advance through our official booking system or via direct communication. A confirmed booking requires full payment at the time of scheduling. 2. No-Refund Policy All bookings are non-refundable once confirmed. We understand that plans may change -you are welcome to reschedule your session with sufficient notice (see below). 3. Rescheduling Policy You may reschedule your appointment at least 24 hours before your session time. Rescheduling requests made less than 24 hours before the appointment may not be accommodated. 4. Late Arrivals & No-Shows Please arrive on time for your scheduled session. If you are more than 15 minutes late, your session may need to be shortened or forfeited without refund. No-shows will be considered a completed session and are non-refundable. 5. Session Duration Each session duration is as stated during booking. Please ensure you are available for the full time slot. 6. Therapist Availability Calista Goh reserves the right to reschedule sessions in the rare event of unforeseen circumstances (e.g., illness, emergencies). In such cases, clients will be notified as soon as possible, and a new appointment time will be arranged. 7. Payment Methods Accepted payment methods include credit/debit card, manual payment and PayPal. All payments are processed securely through our official booking system. 8. Agreement By proceeding with a booking, you acknowledge that you have read and agree to this Booking Policy, as well as our Terms & Conditions and Privacy Policy.